Frequently Asked Questions
General
Vamos Cuba Host
Vamos Cuba Host is there to make your holiday as comfortable as possible and give you the insight of real Cuba. We will take care of the practical organisation of your trip (offering the best advice on where to go in your free time, and the best places to eat, drink, and relax.) Your Vamos Cuba host in Havana will pick you up from the airport and will take you to your Casa. He is there for you to help with any problems you might have and give you advices for your free time. He will also show you around all the important places on your first day (Alternatively on second day if you arrive late in the evening) Please note that he is there also for other clients of Vamos Cuba and wont be able to spend your free time
Is the flight included in the trip?
We do not include the flight into our packages as our clients tend to travel from different countries. We are happy to provide you with information on flight options.
What happens when I arrive at the airport?
If your package includes transfer from the airport, you will be picked up there by our contact and accompanied to your place of stay.
Is Cuba safe country to visit?
Cuba is the safest country in Latin Amerina. Cuba has the lowest crime rate in the Western Hemisphere! You will be surprised by the visible police presense in Cuba. Of course as in any country be careful of you belongings!
Tours & Holidays
How old do you have to be for a ¡Vamos*Cuba! courses?
We don’t have age limit, we have something for everyone. For example we recommend Danzon class for seniors or dance class for kids where they can learn how to move as lion, cat or tree in wind.
Which documents do I need for travelling to your destinations?
A Tourist card is normally issued for 30 days. If you want to stay for another month you need to extend your visa at immigration in Havana for extra charge. Its very easy and fast to obtain the tourist card either via online website or directly with Cuban embassy. Feel free to contact us if you need any help.
What level are your dance courses?
We have 4 levels: Beginners, Improvers, Intermediate and Advance. Contemporary and ballet classes are suitable for professionals and dance students.
Is there a supplement to be paid if I book a single room?
Most of our customers are Solo Travelers and most of are packages are calculated for 1 person. However we do offer 10% discount to people sharing 1 room.
What is your cancellation policy?
Please check our terms and conditions for more details.
Booking
How do I book a ¡Vamos*Cuba! holiday?
First contact us via our Enquiry form or leave us your number and we will call you backIf you are happy with the proposed itinerary, we will send you reservation form with our Terms & Conditions and we will require 15% deposit. This can be done either by bank transfer or by cheque.The outstanding balance must be paid off at least 30 days before your departure.
If I cannot find a flight, am I tied to my reservation?
You have 7 days following your booking confirmation in which you can cancel your reservation without any costs.
How do I pay for a ¡Vamos*Cuba! holiday?
The only option is by bank transfer into our account. To guarantee your booking, we require an advance payment of 15% within the next 7 days of booking. The rest of the amount has to be paid no later than 1 month before the starting date of your departure.
Should I buy travel insurance before going on your holiday?
It’s legal requirement by Cuban government to have travel insurance before you entry the country.
Is it safe to book with ¡Vamos*Cuba! ?
It’s very safe. Please see our Financial Protection section for more details.
